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Workforce management is a process that employers implement with the goal of optimizing the productivity of their employees and the workplace. According to CIO Magazine, “WFM began as a means for improving the consistency, efficiency, and productivity of call centers but has since expanded to other industries and job functions.”
What initially started out as a scheduling process has since expanded into a more intricate framework, which involves a number of procedures designed to enhance overall business performance.
Components of workforce management
Workforce management software
It’s untenable for the average employer to perform workforce management manually, as the process has become far too complex for paper-driven systems. These days, employers leverage WFM software, which automates workforce management tasks and processes. In most cases, the software integrates core HR applications — including time, labor, payroll, and benefits — ultimately serving as a centralized database for the company’s workforce strategy.
Benefits of workforce management software
WFM analyst: A growing role
CIO Magazine says, “Workforce management has grown to the point where some companies employ workforce management analysts to oversee the process.”
The WFM analyst holds the responsibility of collecting information, analyzing workforce-related data, formulating plans to strengthen overall business performance, and finding ways to reduce labor costs without sacrificing productivity.
Some WFM analysts work as independent consultants for organizations on a short-term basis, but WFM analysts are usually found in large establishments, especially call centers. In the world of small businesses, workforce management duties are typically tackled by the HR personnel on hand rather than as a separate role altogether.
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